Haryana goes for consumer helpline

The Hindu, August 23, 2012

A consumer helpline will be set up in Haryana soon on the pattern of the National Consumer Helpline to make the consumers aware of their rights and redress their grievances promptly.

Also, Consumer Advice Centres would be set up in each district, said Food & Supplies Deputy Director N.K. Mittal on Wednesday.

He was addressing a seminar on “Indian consumers in the New Age: A forward-looking agenda to address the concerns of the common people” organised by CUTS International, a non-government organization, in collaboration with Citizen Awareness Group.

The toll-free State Consumer Helpline will be set up at the headquarters of the Food & Supplies Department here.

The consumers would also be able to lodge their complaints online. Mr. Mittal said the Consumer Advice Centres which were in the final stages of implementation would give thrust to the consumer awareness campaign of the government.

Expressing happiness over the findings of the Survey Report of consumers in Haryana, CUTS International Director George Cheriyan said: “As many as 81 per cent people in Haryana have heard about Jago Grahak Jago Campaign as against 50 per cent at the national level.”

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