Overview
Grahak Sahayta Kendra (GSK) is a ONE STOP CENTER catering to a spectrum of services for consumer welfare. It has local language, English & Hindi service. It has trained personnel, experienced in counselling, drafting complaints and providing information, who can extend a host of services like information dissemination, counselling, grievance redress, mediation, class action, product testing, capacity building and training and mobilising popular support to the consumer movement.
Grahak Sahayta Kendra also has an interface to access Government of India’s Grievances Against Misleading Advertisements (GAMA) for lodging the grievances of consumers (gama.gov.in). Any citizen can lodge his/her grievances against Misleading Advertisements by clicking the link.
Services available at Grahak Sahayta Kendra:
- Advice on consumer protection related issues and complaints
- Publication of books, pamphlets, magazines and other materials on consumer related issues;
- Handling consumer complaints through counselling and conciliation for quick and easy redressal.
If you have a consumer complaint and need services from CUTS, provide following details:
1. Subject
2. The nature of your problem (mention briefly with date, name etc. in sequence)
3. Relief required (What do you want)
4. Scan/Copy of the Bill, Voucher etc. as proof
5. Complete Coordinates of the person/agency against whom you have to file a complaint
6. Consumer Complaint Number, if you have already filed a complaint
7. What action you have taken so far and result thereof
8. Name, Address and contacts of complainant
Online Submission of Consumer Complaints
Or You Can Post Your Complaint via gsk@cuts.org by filling the complaint forms in either language as under:
Hindi / English
THE ERSTWHILE GRAHAK SUVIDHA KENDRA
Complaints and Advisories Under GSK
- Graphical Mode of Complaints and Advisory (January, 2021 to December, 2021)
- Graphical Mode of Complaints and Advisory (January, 2020 to December, 2020)
- Graphical Mode of Complaints and Advisory (January, 2019 to December, 2019)
- Graphical Mode of Complaints and Advisory (January, 2018 to December, 2018)
- Graphical Mode of Complaints and Advisory (January, 2017 to December, 2017)
- COMPLAINT Statement (October, 2016 to December, 2016)
- Graphical Mode of Complaints and Advisory (October, 2016 to December, 2016)
- COMPLAINT Statement (July, 2016 to September, 2016)
- COMPLAINT Statement (July, 2015 to June, 2016)
- Graphical Mode of Complaints and Advisory (July, 2016 to September, 2016)
- Graphical Mode of Complaints and Advisory (July, 2015 to June, 2016)
- COMPLAINTS/ADVISORIES Escalated to Consumer Fora Since July 2015
- ADVISORY Statement (October, 2016 to December, 2016)
- ADVISORY Statement (July, 2016 to September, 2016)
- ADVISORY Statement (July, 2015 to June, 2016)
- GSK Advisory Committee
- Minutes of First Advisory Committee Meeting held on 30 December 2015
- Minutes of Second Advisory Committee Meeting held on 30 June 2016
Activities
Reports
Outreach under GSK
GSK Alert
| 2023 | ||||
| Oct-Dec 2023 | Jul-Sep 2023 | Apr-Jun 2023 | Jan-Mar 2023 | |
| 2022 | ||||
| Oct-Dec 2022 | Jul-Sep 2022 | Apr-Jun 2022 | Jan-Mar 2022 | |
| 2021 | ||||
| Oct-Dec 2021 | Jul-Sep 2021 | Apr-Jun 2021 | Jan-Mar 2021 | |
| 2020 | ||||
| Oct-Dec 2020 | Jul-Sep 2020 | Apr-Jun 2020 | Jan-Mar 2020 | |
| 2019 | ||||
| Oct-Dec 2019 | Jul-Sep 2019 | Apr-Jun 2019 | Jan-Mar 2019 | |
| 2018 | ||||
| Oct-Dec 2018 | July-Sept 2018 | Apr-Jun 2018 | Jan-Mar 2018 | |
| 2017 | ||||
| December 2017 | November 2017 | October 2017 | September 2017 | |
| August 2017 | July 2017 | June 2017 | May 2017 | |
| April 2017 | March 2017 | February 2017 | January 2017 | |
| 2016 | ||||
| December 2016 | November 2016 | October 2016 | September 2016 | |
| August 2016 | July 2016 | June 2016 | May 2016 | |
| April 2016 | March 2016 | February 2016 | January 2016 | |
Contact Us:
Grahak Sahayta Kendra (GSK)
Consumer Unity & Trust Society (CUTS)
D-218 A, Bhaskar Marg, Bani Park
Jaipur – 302016
Tel: 0141-4015395
E-mail: gsk@cuts.org
Web: cuts-international.org/cart
The Erstwhile Complaints Handling, Information and Advisory Services (CHIAS)