96 percent of the people have ever used e-platform once in their lifetime and 48 percent purchase goods and services online on monthly basis and 20 percent on weekly basis. The market has shifted from commerce to e-commerce but still people face the problems of internet connectivity and transaction failures as reported by 48 percent of respondents.
56 percent of the people have faced post purchase problem in which maximum reported about problem of receiving cheap quality of goods and 48 percent felt that description given on the website about the product was not accurate.
86 percent of the consumers are smart consumers as they collect information before initiating any purchase but only 66 percent of the smart consumers know where to file a complaint against any deficiency of goods or services and 49 percent have ever filed a complaint.
The findings of the survey on “Digital Consumer Protection” were revealed by CUTS International on the occasion of World Consumer Rights Day 2018 observed on March 15, 2018 on the theme Making Digital Marketplaces Fairer. Mugdha Sinha Secretary Food Civil Supplies and Consumer Affairs, Govt of Rajasthan was the Chief Guest of the event, Pradeep S Mehta Secretary General CUTS International was also present in the event.
For more information, please contact:
Jeetali Agnani (7690088472)
CUTS Centre for Consumer Action, Research and Training
D- 217, Bhaskar Marg, Banipark, Jaipur- 302016
Ph.: 0141& 4015395] 2282821; Fax: 0141& 2282485
Email: jag@cuts.org