World Consumer Rights Day


Can you imagine a world without mobile phones? In just a few years they have become an indispensable part of our lives and can be found in almost every country around the world.
But as the number of consumers using mobile services nears 7 billion, what sort of service are they receiving? Are they being treated fairly?

World Consumer Rights Day (WCRD) 2014 campaign is based on the theme “Fix Our Phone Rights!” and is devoted to tackling the issues that most effect consumers of mobile services.

Why Phone Rights are important?

In 2013, it was estimated that 6.8 billion people owned a mobile phone. In 2011, that figure was 6 billion and in 2010, it was 5.4 billion. When you consider that there are only 7.2 billion people in the world, you realise how widespread mobile phones have become!

At the same time, mobile services have transformed from just being telephones that enable us to talk and text, to mini computers giving us access to information and services that are crucial to livelihoods and health. They are not just convenient, but increasingly important tools that help to empower citizens and consumers. Having access to mobile connectivity is a necessity and has gone beyond being a frivolous activity.

On the occasion CUTS organised an interface meeting and awareness programme at School in Jaipur to mark the occasion and to discuss consumer concerns with leading telecom service providers.

Press Release

  • Consumers demanded to improve quality of services from telecom service providers on the World Consumer Rights Day by CUTS
    Jaipur, March 15, 2014 In English | In Hindi
  • Consumer Groups Mobilise To Demand Phone Rights For 7 Billion Users A Public Interface by CUTS
    Jaipur, March 14, 2014 In English | In Hindi

Brief Report