Social Accountability in Action ‘Engaging Communities in Health Services’ Documentary Film

CUTS Centre for Consumer Action Research & Training (CUTS CART) in partnership with Transparency and Accountability Programme (TAP) of the Results for Development (R4D) Institute, Washington DC and Human Development Network (HDN) of the World Bank, Washington DC and in active collaboration with the Dept. of Health & Family Welfare, Government of Rajasthan, implemented a project entitled ‘Ensuring Improved Service Delivery through Community Monitoring of PHCs in Tonk District of Rajasthan’ from August 2009 to October 2010. Keeping in mind the community monitoring aspect of National Rural Health Mission (NRHM), civic engagement was kept as the central point of this research project and looked in to the service delivery through the PHCs and the aspect of absenteeism. Social accountability tools, Participatory Absenteeism Tracking Process and Citizen Report Card (CRC) were used in the study. The 10 minute documentary film titled ‘Engaging Communities in Health Services’ depicts CUTS CART interventions under the project, which resulted in improved health service delivery through the involvement of communities.