Protect ‘real people’, G20 urged

One World UK, November 10, 2010
World’s consumer organisations sign open letter to G20 calling for financial protection for “real people”

Consumers International (CI)[i], which represents 220 consumer organisations in 115 countries, urgently wants to see the needs of everyday consumers of financial services pushed to the top of the agenda at this week’s G20 summit. Consumer organisations from over 30 countries, including the G20 countries, have signed an open letter pressing the summit attendees to ensure that the worldwide financial crisis is never repeated.

Justin Macmullan, CI’s head of campaigns explains: “Many G20 members have sought to increase financial stability through the development of stress tests, improved independence of credit rating agencies and requirements to increase capital ratios. And yet, as a group, the G20 has done nothing to address consumer financial protection which – as exemplified by US sub-prime mortgages – was a key catalyst for the financial crisis.

“The interconnected nature of global banking means that people around the world will live with the consequences of this for years to come. And yet, each year the global economy creates up to 150 million new consumers of financial services, many of whom are in countries where consumer protection and financial literacy are woefully inadequate.

CI urgently wants to see the establishment of an Experts Group on Consumer Financial Protection which would help to ensure that consumers from both developed and developing nations have access to stable, fair and competitive financial services.

CI members around the world have been lobbying their own governments as well as the South Korean government to make sure that the interests of “real people” are not overlooked for the interests of big business.

Justin Macmullan concluded: “The time has come for the G20 world leaders to make a real commitment to protecting their citizens from abusive financial services industry practices which are not in the best interests of the consumer.

“International co-operation on financial consumer protection has the potential to deliver substantial savings for individual governments. This can be achieved through the co-ordination of research, the development of standards and guidelines, the sharing of best practice and the avoidance of costly crises.”

Notes to Editors:

[1] Consumers International (CI) is the only independent global campaigning voice for consumers. With over 220 member organisations in 115 countries, we are building a powerful international consumer movement to help protect and empower consumers everywhere.

Our member organisations have extensive experience of working in financial consumer services including the testing of financial products and services, the provision of financial education and information to consumers, as well as consumer representation and advocacy.

For more information, visit

CI wants the Experts Group on Consumer Financial Protection to create and recommend adoption by national governments of minimum standards relating to:

  • Fair contract terms and charges for financial products and services
  • Information design and disclosure on financial products
  • The governance and functions of national financial consumer protection bodies.
It should also make recommendations for:

  • The promotion of effective competition in markets for financial consumer services
  • The development of a permanent organisation for international standard setting and co-ordination with regard to financial consumer protection.
The signatories to CI’s open letter are:

  • Samuel Ochieng, President, Consumers International and Chief Executive, CIN, KENYA
  • James A Guest, Vice President, Consumers International and President and CEO, Consumers Union of U.S. Inc, U.S
Consumer organisations in G20 countries

  1. Ricardo Nasio, President, PROCONSUMER, ARGENTINA
  2. Beatriz Garcia Buitrago, President, Consumidores Argentinos, ARGENTINA
  3. Nick Stace, Chief Executive, Choice, AUSTRALIA
  4. Lisa Gunn, Executive Co-ordinator, IDEC, BRAZIL
  5. Maria Ines Dolc, Institutional Coordinator, Proteste, BRAZIL
  6. Michel Arnold, Executive Director, Option Consommateurs, CANADA
  7. John Lawford, Counsel, PIAC, CANADA
  8. Connie Lau, Chief Executive, Hong Kong Consumer Council, CHINA
  9. Monique Goyens, Director General, BEUC – The European Consumers Organisation, EUROPEAN UNION
  10. Reine-Claude Mader, President, CLCV, FRANCE
  11. Alain Bazot, President, UFC-QUE Choisir?, FRANCE
  12. Gerd Billen, President, Federation of German Consumer Organisations, GERMANY
  13. Pradeep S Mehta, CUTS International, INDIA
  14. Nirmala Desikan, Trustee, Consumers Association of INDIA
  15. Sudaryatmo, SH, Charirman, Yayasan Lembarga Konsumen, INDONESIA
  16. Luisa Crisigiovanni, Director of Altroconsuomo, ITALY
  17. Maite Cortes Garcia Lozano, Colectivo Ecologista Jalisco, MEXICO
  18. Alejandro Calvillo Unna, Executive Director, El Poder del Consumidor, MEXICO
  19. Peter Shelisch, Chairman of the Consumers Union of RUSSIA
  20. Mr Dmitriy Yanin, Director of the Confederation of Consumer Associations of RUSSIA
  21. Dr. Mohammad A. Al Hamad, Chairman of the Executive Board, President of the Consumer Protection Association, SAUDI ARABIA
  22. Thami Bolani, Chairman, National Consumer Forum, SOUTH AFRICA
  23. Jaiok Kim, President, Consumers Korea, SOUTH KOREA
  24. Ali Cetin, President, Federation of Consumer Organisations, TURKEY
  25. Peter Vicary-Smith, Which? UK
Non-G20 countries invited to attend the summit

  1. John Kapito, Executive Director, Consumers Association of MALAWI
  2. Francisco Sanchez Legran, President, FACUA – Consumers in Action, SPAIN
  3. Jose Maria Mugica Flores, Director General, OCU, SPAIN
  4. Ana Isabel Ceballo Sierra, President, Asociación General de Consumidores, ASGECO Confederación, SPAIN
  5. Do Gia Phan, Vice President, Vietnam Standard and Consumers Association, VIETNAM

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