Lack of consumers’ access to adequate information, improper understandings of the redressal mechanism/procedure as well as other socio-economic vulnerabilities of individuals and households are the reasons that the under-privileged classes are not getting justice.
To address the problem, CUTS is partnering with the Department of Consumer Affairs, Ministry of Consumer Affairs, Food and Public Distribution, Government of India, under the Consumer Welfare Fund (CWF), to implement the project entitled ‘Grassroots Reachout and Networking in Rajasthan through Consumer Action’ (GRANIRCA) in 12 districts of Rajasthan. The purpose of this project is to enhance strong consumer movement at the grass roots in seven divisions of the State by ensuring an enabling environment for protecting consumer’s interests, which will, in turn, contribute towards national interest.
Specific Objective
The objective of the project is to build a strong consumer movement at the grassroots by equipping consumer activists with skills and creating a network of zealous grassroots activists through intensive training, capacity building and orientation programmes on relevant consumer protection issues.
Supported and Implemented by
The project is being implemented by CUTS Centre for Consumer Action, Research & Training (CUTS CART), with financial assistance under the Consumer Welfare Fund (CWF) by the Ministry of Food and Consumer Affairs, Government of India.
Project Duration and Coverage
The duration of the project is of three years, i.e., January 2010 to December 2012, covering all seven divisions of Rajasthan.
Expected Outcomes
- Empowerment: People in 12 districts will be assertive consumers to uphold their rights and fight for justice.
- Questioning Society: 12 civil society organisations (CSOs) will act as “watchdogs”.
- Enforcement: Better service delivery and efficient redressal mechanism in place.
- Enabling Environment: Protecting consumer’s interests, which will ultimately create an enabling environment towards protecting the state interest.
- Good Governance: Contribute towards achieving the Millennium Development Goals (MDGs).
- Replicable Model: Result in a model of empowering consumers through networking, and thus offer a model for further expansion in the identified district and elsewhere.
Supported By
What’s New
Event
Celebration of World Consumer Rights Day 2013 Theme: Consumer Justice Now! March 18, 2013, Jaipur
Publications
In Media
Rakesh Honoured for Consumer ProtectionDainik Bhaskar, March 29, 2013
Project
- Activities
- Brochure
- Project Area
- Project Partner
- State Advisory Cum Resource Group
- Evaluation Report
Events
- Celebration of World Consumer Rights Day 2013
Theme: Consumer Justice Now! - State Level Feedback Round Table Meeting
December 20, 2012, Jaipur - PIM III 2nd Round Schedule
November-December 2012 - Public Event to observe World Consumer Rights Day (WCRD) 2012
March 16, 2012, Jaipur - District Partner’s Orientation Workshop
March 15, 2012, Jaipur - State Level Feedback Round Table Meeting
November 29, 2011, Jaipur - District Level Media Consultation
August 2011, Jaipur - Public Event to Observe World Consumer Rights Day (WCRD) 2011
March 16, 2011, Jaipur - World Consumer Rights Day 2011
March 15, 2011, Chittorgarh, Rajasthan - Public Interface Meetings (PIM)
- State Level Feedback Round Table Meeting
December 15, 2010, Jaipur - State Level Media Consultation
- District Level Training Workshop
- Grassroots Reachout and Networking in Rajasthan through Consumer Action (GRANIRCA)
Project Launch Meeting
March 17, 2010, Jaipur - District Partner’s Meeting
February 24, 2010, Jaipur
Research Report
- Plight of Electricity Consumers in Rajasthan 2012
In Hindi
In English
- Status of Consumers in Rajasthan 2011
In Hindi
In Englsh
- Status of Consumer Protection in Rajasthan 2010
Press Room
Publication
Advocacy Documents
- Consumer Protection in Rajasthan
Issues for Advocacy
- Strengthening Consumer Voices
The Way Forward in Rajasthan
- April 2012-March 2013 English
- April 2012-March 2013 Hindi
- April 2011-March 2012 English
- April 2011-March 2012 Hindi
- April 2010-March 2011 English
- April 2010-March 2011 Hindi
- January 2010-March 2010 English
- January 2010-March 2010 Hindi
- Access to Redressal Mechanism in Electricity Services in Rajasthan A Boon or Bane
- Access to Medicines Challenges and the Way Forward
- Insurance Services: Challenges and Opportunities before consumers
- Remittances: Travails of the Migrants
- Medical Services & Consumer Protection Act
- Consumer Participation in Standardisation Process
- Consumer Protection in the Financial Sector: Challenges and the Way Forward
- Advertising: Challenges and Future Prospects
Annual Reports
Briefing Paper
Training Manual
Contact Us
CUTS Centre for Consumer Action, Research & Training (CUTS CART)
D-218 A, Bhaskar Marg, Bani Park
Jaipur 302 016, India
Tel: +91 141 228 2823/228 2482, 513 3259
Fax: +91 141 401 5395
Email: granirca@cuts.org ; cart@cuts.org;
Website: http://www.cuts-international.org/cart/GRANIRCA
Deepak Saxena, Senior Programme Coordinator
Mobile: +91 93513 66827
Email: ds@cuts.org
Dharmendra Chaturvedi, Project Officer
Mobile: +91 94142 02868
Email: dc@cuts.org
Useful Links
- Help line:http://www.consumerhelpline.in/
National Consumer Help line Phone: 1800 11 4000 - Department of Consumer Affairs, Government of India:
http://fcamin.nic.in/index.asp - Department of Consumer Affairs, Food and Civil Supplies, Government of Rajasthan:
http://www.food.rajasthan.gov.in/ - Advertising Standards Council of India:
http://www.ascionline.org/ - Banking Ombudsman:
http://www.rbi.org.in/Scripts/bs_viewcontent.aspx?Id=159 - Bureau of Indian Standards:
http://bis.org.in/ - Central Drugs Standard Control Organization:
http://www.cdsco.nic.in/ - Central Electricity Regulatory Commission:
http://www.cercind.gov.in/ - Insurance Regulatory and Development Authority:
http://www.irda.gov.in/ - National Consumer DisputesRedressal Commission:
http://ncdrc.nic.in/ - Petroleum and Natural Gas Regulatory Board:
http://www.pngrb.gov.in/ - Telephone Regulatory Authority of India:
http://www.trai.gov.in/Default.asp - Rajasthan Electricity Regulatory Commission:
http://www.rerc.gov.in/index1.htm - Rajasthan BankingOmbudsman
http://www.rbi.org.in/scripts/bs_viewcontent.aspx?Id=164 - Consumers International:
http://www.consumersinternational.org/ - Consumer Advisory Network